“What happens if I need to cancel an individual class?
What about a group class?”
At Music Room we make sure that we can meet the needs and preferred schedules of both students and teachers, so 24 hours notice is required for any changes to be made.
You are able to miss up to 4 classes during the school year either due to health or personal reasons, unfortunately if we do not receive 24 hours notice the class will be forfeited.
Group classes cannot be rescheduled.
“What are the 4 Jokers?”
If you have missed more than 4 classes, we want to offer you the opportunity to "recover" them (only if more than 4) with jumping in on one of our group classes, contact us to know more, and see which class you can join! :)
“When do we have holidays at Music Room?”
Although we would love to be able to follow all school holidays, at Music Room we have two fixed holidays within the 2023-2024 school year calendar, from 16th December to 1st January, and from 25th March to 5th April.
Besides this, we follow the Portuguese Bank Holidays.
For more information please check our calendar. :)
“What happens if I can't continue with my Music Room lessons?”
Although farewells are always sad, we encourage our students to explore and experience all opportunities!
To terminate classes at Music Room you must provide us written confirmation with 30 days in advance, our fees and outstanding tuition for your last 30 days will still be due.
If 30 days notice is not given our monthly fees will continue to be due for one more month after the last class attended.